Privacy Policy

Eukosvit LLC (“Eukosvit,” “we,” “us,” or “our”) operates the IcePlan mobile application for iOS and Android and the iceplan.app website (together, “IcePlan” or “the App”). This policy explains what personal information we collect through the App, how we use it, and your rights regarding that information.

By creating an account or using the App, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of personal information:

• Account information — your name, email address, and password (stored as a one-way cryptographic hash; your actual password is never stored or accessible to us).
• Role and membership — your role in the App (Team Organizer, Coach, Student, or Parent) and which team you belong to. Student accounts require an invitation code issued by a team organizer or coach before registration can be completed.
• Schedule and lesson data — lesson dates, times, rink assignments, coach and student pairings, attendance records, off-ice session registrations, and team event registrations.
• Communications — lesson notes and messages exchanged through the App between coaches, students, and team organizers.
• Parent–child relationships — if you create a Parent account, we store the association between your account and the student account(s) you are linked to.
• Device tokens — if you grant push notification permission, we store a device token provided by Apple (APNs) or Google (FCM) to deliver notifications to your device. Tokens are deleted when you log out.
• Billing information — if you are a Team Organizer and set up a subscription, we store your subscription status and identifiers issued by our payment processor (Stripe). We do not collect or store your payment card number or CVC — card details are entered directly with Stripe and are never transmitted to or held by us.

2. How We Collect It

All information is provided directly by you or by your team’s organizer when setting up your account. We do not collect data passively through analytics SDKs, advertising networks, or device fingerprinting. The App uses no third-party analytics libraries.

3. How We Use Your Information

We use the information we collect solely to operate and improve IcePlan:

• Authenticate you and maintain your session.
• Display your personalized schedule, lessons, and team activities.
• Deliver push notifications for lesson updates, cancellations, event registrations, and team announcements (if you have granted permission).
• Enable communication between coaches and students within the App.
• Allow team organizers to administer rosters, schedules, and attendance.
• Improve reliability and fix bugs based on error logs (logs contain no personal identifiers beyond user ID).

We do not use your information for advertising, profiling, or any purpose unrelated to the operation of IcePlan.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party. We share information only in the following limited circumstances:

• Push notification delivery — device tokens are transmitted to Google Firebase Cloud Messaging (FCM) and, for iOS devices, Apple Push Notification service (APNs) solely to deliver notifications you have requested. Google’s and Apple’s privacy policies govern their handling of these tokens.
• Email delivery — transactional emails (such as verification codes, schedule and billing notices, and attendance reports) are sent through Resend, our email delivery provider, which processes recipient names and email addresses solely to deliver those messages.
• Cloud infrastructure — the App’s backend runs on Render, a managed cloud hosting platform, and database backups are stored with Cloudflare, Inc., which also hosts the iceplan.app website. Your data resides on servers operated by these providers; they do not access your data except as required to operate the infrastructure.
• Payment processing — if you are a Team Organizer who subscribes, our payment processor Stripe, Inc. receives the billing contact and payment information needed to process your subscription. Stripe acts as our service provider and handles your card details directly under Stripe’s privacy policy. We receive only your subscription status and non-sensitive identifiers — never your full card number.
• Legal requirements — we may disclose information if required by law, court order, or to protect the rights and safety of our users.

5. Children’s Privacy (COPPA)

IcePlan is a team management tool directed at sports organizations, coaches, and parents — not at children. Student accounts are invitation‑only: registration requires a code issued by the athlete’s team, and there is no way to create a student account without one.

Skaters under 13 cannot create their own account. Registration asks every skater redeeming an invitation whether they are 13 or older; a skater who answers no cannot complete registration, and the answer given is recorded. Instead, a parent or guardian creates the skater’s place on the team from their own parent account. A skater added this way is recorded by name only: the record has no login, no password, and no email address of its own, and the child cannot sign in to IcePlan. We collect no other information from or about the child — no date of birth, no photos, no messages — and the child does not interact with the service. The skater’s name is visible to their team’s organizer and coaches for scheduling, and to no one else; it is never used for advertising or shared with third parties. When a parent adds a skater, we record who did so and when.

A parent can remove their skater at any time from their own account, or by emailing [email protected]. If you believe an account has been created for a child under 13 in violation of this policy, contact us at the same address and we will promptly review and, if necessary, delete it.

6. Push Notifications

IcePlan requests permission to send push notifications when you first launch the App. You may grant or deny this permission at any time through your device settings. If you deny or revoke permission, notifications will not be delivered and your device token will not be stored. Logging out of the App removes your device token from our servers.

7. Data Retention and Account Deletion

We collect personal information for one purpose: operating your team’s schedule. We retain it only while it serves that purpose — account and schedule data are kept for as long as your account is active, because an active roster, its lessons, and its history are what the service is. We do not retain personal information for advertising, profiling, or any secondary use, and we do not keep it indefinitely: the timeframes below apply to every account, and the same policy applies to a child’s record, which is deleted or anonymized on the same schedule when the child leaves the team, the parent removes it, or the account closes.

You may delete your account at any time from within the App under Settings › Delete Account. Deletion is permanent and removes your personal information (name, email address, role, device tokens, and parent–child links) within 30 days. Historical lesson and session records are anonymized rather than deleted to preserve team scheduling records for other participants.

This retention and deletion schedule applies equally to student accounts, including accounts belonging to children — we do not retain a child’s personal information longer than reasonably necessary to provide the scheduling service to their team.

You may also request deletion by emailing [email protected]. We will process the request within 30 days, except where retention is required by law or legitimate business necessity.

Billing and transaction records associated with a Team Organizer subscription are retained as required for tax, accounting, and fraud-prevention purposes, even after the associated account is deleted.

Device tokens are deleted automatically when you log out. Error logs are retained for 90 days and do not contain personal identifiers beyond a user ID.

8. Data Security

All data transmitted between the App and our servers is encrypted in transit using TLS. Passwords are hashed using PBKDF2 with a per-user salt and are never stored in recoverable form. Access to production data is restricted to authorized personnel.

9. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate information.
• Deletion — request deletion of your account and associated data.
• Portability — request your data in a machine-readable format.
• Objection — object to processing in certain circumstances.

These rights apply to users in the European Union (GDPR), United Kingdom (UK GDPR), and California (CCPA), and we extend them to all users regardless of location. To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

We do not sell personal information, so there is no opt-out-of-sale right to exercise under the CCPA.

10. Geographic Availability

IcePlan is currently available in the United States only. The App is not offered or directed at users outside the United States. All data is stored and processed in the United States.

If geographic availability expands in the future, this policy will be updated to reflect applicable data protection requirements for those regions.

11. Changes to This Policy

If we make material changes to this policy, we will update the date above and, where required by law, notify you through the App or by email. Continued use of the App after a change takes effect constitutes acceptance of the revised policy.

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